For instance, sales that are created in AccountEdge Desktop are not going to sync up to AccountEdge Connect. One thing to remember is that not everything from AccountEdge Desktop is going to sync up to AccountEdge Connect. What is it that is not syncing? Does anything sync properly? If information is not syncing between AccountEdge Connect and AccountEdge Desktop there are several things we want to consider. Information Not Syncing Between AccountEdge Connect and AccountEdge Desktop If they are not, you can adjust them and then reimport your items. Verify that the quantity and item breaks are actually set up properly in the export. To troubleshoot this problem, you can follow the instructions on this page to export your items. So, for instance, if you offer a discounted price to customers who buy 5 of an item and these details are set on the item in AccountEdge Desktop you should also be able to create an invoice in AccountEdge Connect that respects these discounted prices. Item Price Levels and AccountEdge ConnectĪccountEdge Connect should respect the item price levels and quantity breaks as set in AccountEdge Desktop. Unfortunately, if you have already unlinked (and didn’t backup before doing so) there’s no way to relink without removing the Connect information. This will also remove all data from Connect and replace it with the information in AccountEdge Desktop. Unlinking AccountEdge Connect and then relinking AccountEdge Connect to the same file will cause this to occur.Restoring a backup of the Company File will cause this to occur.This message indicates that you are using the same Company File, but the information in it is different then the last one you synced.
You can then continue syncing with your correct file or adjust the Company Information to the original name.
If you click Cancel the data will not be removed. You will have to reactivate any users you have – their accounts will be inactive due to the sync. If you click OK all data from AccountEdge Connect will be removed and replaced with the info in AccountEdge Desktop. You are given two options when receiving this message – Cancel or Ok. Changing the FILE name will have no impact – it’s only the Company Name in the Company Information window that impacts this.
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